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Return Policy


Flower Crowns
All flower crowns have a no return policy but are eligible for exchange within a 5 day period of purchase for a crown of the same price as stated on the website. Crowns eligible for exchange must be unworn, undamaged, and have all original tags on. Shipping costs on crowns that are exchanged will be paid for by the customer. However, if your flower crown arrives damaged, please take a picture of your damaged crown within 24 hours of it’s arrival and email it to orders@flameandflamingo.com and in this case, you can send it back to the company to be fixed and returned to you. All costs associated with damaged crowns will be taken care of by the company. No refunds will be given on any flower crowns, even if they arrived broken because they will be repaired free of charge and promptly shipped back to you.

Jewelry
Jewelry including bracelets, bangles, and necklaces may all be exchanged or returned within a 7 day period of their arrival. Pieces must be unworn, with tags on to qualify for a refund or exchange. Return or exchange shipping costs will be paid for by the customer. If jewelry arrives damaged, please take a picture of the damaged item and send it to sophie@flameandflamingo.com within 24 hours if the arrival of the piece otherwise it will not be eligible for damage coverage. If you wish for the damaged piece to be fixed, the company will take care of shipping costs and fix the piece and send it back to you. If the item is not exchanged or returned within 7 days, there is no way to return, exchange or receive a refund on the item.

Clothing and Scarves
All clothing and scarves will be eligible for exchange or returns within a 10 day period of receiving your order. Pieces must be unused, unworn, unwashed, undamaged, and have all original tags on, no exceptions. For return or exchange shipping, the customer must pay for overall shipping charges. We reserve the rights to refuse a refund if there is evidence of the items having any signs of wear, alterations, misuse, or damage. If an item is found in this condition with these obvious signs, it will immediately be shipped back to you and you will not be refunded.